Search Bar is not working on esc portal

[SnehaS895807473]

I am trying to search using the search bar, but no search results are displayed. However, I can see the relevant records without even performing a search.

[Vishal Jaswal]

Hello @SnehaS895807473 

Please check these: 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2620094 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2570263 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1205906 

https://www.servicenow.com/community/sn-employeeworks-forum/the-top-search-bar-on-esc-portal-search-... 

[ChrisBurks]

This KBA can also be helpful: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1649376

[Tanushree Maiti]

Hi @SnehaS895807473 

Check this KB : KB1205906 Employee Center Search troubleshooting guide  and validate the existing setup.