ServiceNow - Retroactive Pause - SLA Condition - YouTube
In the video above, I address the following:
* How to conceptualize Retroactive Start and Retroactive Pause conditions;
* How to construct SLAs using Retroactive Pause conditions;
* Response to ServiceNow Community Post: https://community.servicenow.com/message/1206329#1206329
* How SLAs with Retroactive Start and Pause conditions react to different situations.
