Have you heard about the The Service Desk Call Application in Kingston? It makes life easier for Service Desk Agents who log different types (incident, change, request) of records without having to keep multiple tabs open. Please see my video for details:
ServiceNow - How to Activate the Service Desk Call Application and Create Records in Kingston - YouT...
Topics discussed in this video:
* Review of the Service Desk Call Business Rules, Client Scripts, and Record Creation;
* How to Activate the Service Desk Call Plugin;
* How to create Call records;
* Best practice on updating Call records after they are transferred.
