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As a former Help Desk Manager, I needed to know the high-level status of an outage at a moment's notice in order to brief the CIO and customers. I added a Process Flow Formatter to the Outage Form in ServiceNow's Kingston to achieve that objective. Watch how I do it below using zero code. Enjoy!
ServiceNow - How to Create a Process Flow Formatter for Outages in Kingston - YouTube
Items demonstrated in this video:
* Displayed where to activate the Process Flow Formatter plugin.
* Displayed an example of the Process Flow Formatter atop the Change Management Form.
* Displayed the location of the Process Flow Formatters in System UI.
* Displayed the 3 Outage Process Flow Formatter components I created and demonstrated how to create them and setup the conditions in condition builder. Also, dot walked some of the conditions.
* Displayed how to Configure the Layout for the Outage Form in order to have the Process Form Formatter at the top of the Form.
* Demonstrated the Outage Process Form Formatter's behavior when opening an Incident and a related Outage.
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