ServiceNow - How to Create SLAs by dot walking to the Parent Task in Kingston - YouTube
Created the video above to illustrate how to fire an SLA in a situation where a RITM's catalog task needs to be tracked. More specifically, the following is demonstrated:
*The correct approach for dot walking to the Parent Task;
*Which table to list in order for the SLA to fire correctly;
*The appropriate Start and Stop Conditions.
Hope it helps!
