How to Repair SLAs in Kingston - ServiceNow Community

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Have you ever input the incorrect duration, forgot to add a pause condition, or made a mistake when implementing SLAs in ServiceNow?

Even worse, did user requirements change after SLAs were implemented and the customer wants the changes to the SLAs to be retroactive?

See my video on how to repair SLAs below.

ServiceNow - How to Repair SLAs in Kingston - YouTube

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