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Below is the link to the second part of Incident Alert Management in Kingston:
ServiceNow - Incident Alert Management in Kingston Part 2 - YouTube
Topics discussed in this video:
* Overview of Contract Responsibilities vs. Contract Definitions.
* Review of how to Create an Incident Alert from an Incident.
* Created 2 Contract Responsibilities.
* Created 2 User Contract Definitions - one with Default Override and the other as a Form Field Source.
* Created 2 Group Contract Definitions - one with Default Override and the other as a Form Field Source.
* Demonstrated how the records respond to the conditions listed in the Contract Definition.
* As a bonus displayed one awesome example of ServiceNow's out of the box client scripts.
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