Below is the final video on Incident Alert Management in Kingston! Enjoy!
ServiceNow - Incident Alert Management Part 3 - YouTube
Topics discussed in this video:
* Review of Contact Definition and how to create a Default Override.
* Walked-through the following Incident Alert Management Related Lists: Impacted CI, Incident Alert Task, Related Incidents.
* Resolved an Incident Alert.
* Displayed the PIR Tab after resolution.
* Opened an Incident Alert Task.
* Closed the Incident Alert Tab.
* Displayed where to find the Incident Alert Reports and the Incident Alert Homepage.
