Getting Started - How to Implement

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Getting Started - Implementation

Welcome to the Getting Started - Implementation community.  The destination to success begins with a well-planned implementation endeavor.  A polished, properly-executed implementation journey will ensure you will realize the most value of your ServiceNow investment and lead you to discover new value-add opportunities provided by the platform.​

ServiceNow provides a world-class Customer Outcomes delivery organization, and partner ecosystem.  Our resources readily assist you in identify the right partner to successfully deliver the desired outcomes you and your business wish to achieve with the ServiceNow platform.​

In addition to a robust global delivery community, ServiceNow also provides resources to help you and your organization prepare for implementation.  Key outcomes include:​

• A successful implementation journey aligned to your business outcomes and challenges to be solved.​
• A comprehensive platform governance model, and OCM strategy.​
• Highly enabled people in your organization to help the business create the most value out of your investment.

How to Implement

Best ways to implement and adopt ITBM capabilities:

1. Check out our Getting Started Guide!
2. Implementation Partners
   • Engage your account rep to assure your success via our Customer Outcomes delivery organization.​
   • Explore the Partner Portal to find a highly-skilled partner to enrich your implementation success - (Partner Finder)
3. Now Create - learn how to plan and manage a successful implementation
4. Explore ServiceNow’s current events, such as Webinars, Speaker sessions, Community events:
   • Events & Webinars​
   • Community​
   • User Groups (SNUG)
5. Learn about ITBM Best Practices using the Success Center
6. Learn about Champion Enablement​
7. Building Skills and Capabilities to enable your success:
   • Virtual & On-Demand Training through Now Learning​
   • ServiceNow Developer Program​
   • Get Certified via the ServiceNow Certification Journey
8. Migrating off of a legacy solution?  Learn about our ITBM Data Migration Leading Practices

Understand NowCreate: ​

• Learn about Now Create - (LINK)​
• Learn why OCM matters - (LINK)​
• Learn about Success Packs- (LINK)​
• Learn how to find an Asset - (LINK)

Now Create

Understand Now Create:​

• Now Create provides a prescriptive methodology, leading practices, and accelerators to help with your ServiceNow implementations, upgrades, and more.  Our methodology provides guidance around how to implement comprehensive ServiceNow solutions, as well as embed and adopt value-add capabilities such as NowIntelligence into your existing ServiceNow solutions.​

• Our Now Create success packs provide prescriptive guidance on how to implement successful ServiceNow solution-specific programs.  A success pack is designed to deliver a specific successful outcome in the form of an implementation project, using our prescribed methodology.  Examples include a PPM implementation, an APM upgrade, or a Virtual Agent implementation.  Success packs guide you on everything you need, such as Value/Benefit Planning, Design & Architecture, Build & Test, OCM & Communication Plans, and defining a roadmap.​

• Our delivery assets provide leading practices on how to implement ServiceNow solutions, as well as identify better ways of working for your business to help maximize the value out of the platform.