ACL: Create Project template

magali_chaidron · ‎11-10-2024

The create project template access control is inactive. It is no longer possible to create project templates except with the admin role. How can I make it possible to create a project template using the ‘Save as a template’ function in Project?
From a project, I click on ‘Save as a new template’ and nothing happens. It used to be possible to create templates. I don't know when it stopped being possible. Only the admin role allows me to create a project template.

Lucy_S · ‎11-12-2024

We have the same issue here, as best I can tell there was some kind of bug causing the ACL check to get bypassed, and an update fixed this bug, however the ACL for project_manager to create on project_template is deactivated in ServiceNow and there's no version, audit, or delete history suggesting that it ever got updated.

I will be duplicating the inactive ACL (/sys_security_acl.do?sys_id=385e88f3c3322100b0449f2974d3ae58 on our instance) and setting the duplicate to active (since the OOTB one is a High Priority file).

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Viper777 · ‎01-08-2025

Tracking down this issue today I noted it is resolved in my DEV environment which was updated over the weekend to DC Patch 9. I don't see it directly mentioned in the patch Task Board so will see if it is fixed in TEST after this weekend's update.

ashwinipingle · ‎01-16-2025

We upgraded to Xanadu and have the same issue. However our ACL is already activated. Moreover our users do have the required roles as specified in xanadu documentation for Project Template creation.

magali_chaidron · ‎11-11-2024

The role has been assigned.

Click the Save as new template link at the bottom of the form.
The Create a template dialog box does not open and the new template is not created.