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Resolved! How can I change the order in which the Catalog items appear under Service Catalog -> Can We Help You? The Enhancement and Defects items appear at the top, and I want to move them further down in the list. It doesn't appear to be alphabetical, nor

How can I change the order in which the Catalog items appear under Service Catalog -> Can We Help You?   The Enhancement and Defects items appear at the top, and I want to move them further down in the list.   It doesn't appear to be alphabetical, no...

Contract and Vendor Management

Looking for ideas on how others are managing contracts and vendors.   We recently started utilizing ServiceNow to manage our relationships with Active vendors but are trying to determine if we can leverage the contract and vendor modules for vendor s...

Resolved! Setting up PPM... how to?

Greetings all. Complete newbie here. Just learned of the existence of Service Now.   I need to configure a DEV instance to include   the Project Management PPM portions of SNOW?   Is there a quick reference guide to doing that? Thanks in advance!Brad

bradgibson by • Kilo Explorer
  • 6481 Views
  • 4 replies
  • 2 helpfuls

Resolved! Confirm Pop-up Excutes Twice/onChange CS Excutes Twice

Hello Community.I am stuck at piece of development.   On my onChange Client Script below; I am trying to vet and see if the user is Authenticated to close a Release Task, and confrim if the user wants to Close Complete(State = 3 for close complete, a...

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Dom Davidson by • Giga Contributor
  • 2514 Views
  • 7 replies
  • 2 helpfuls

Switching to Manual Calculation mid-stream - how?

I need to pump the brakes on how we're using Project, and in order to do so I believe I need to start defaulting the Calculation from Automatic to Manual.   That's easy enough, but doing so causes issues for Automatic Projects that are already create...

Shane J by • Tera Guru
  • 2153 Views
  • 2 replies
  • 0 helpfuls

Specifying resource billing rate

We have resources working on a project, and they have rate cards that tell us the cost. But our resources also have a billing rate. For example, John Doe has a cost rate of $100/hour but we bill his work to our customers at $150/hour.   We would like...

richofing by • Mega Contributor
  • 1847 Views
  • 2 replies
  • 1 helpfuls

How to provide limited ability to Delete Project Task

Hi,I have 1 clarification & 1 need.Clarification:It appears that according to the Task Delete Record ACL and Delete [Global] UI Action, that users who have project_manager role should be able to delete a Project Task from the form, but as I impersona...

Resolved! Project goals?

We are working on implementation of the PPM module and one of the things we'd like to do is relate each project to our organizational goals. I set up the goals in our system (Instanbul) by clicking on the goal lookup icon, selecting the "New" button ...

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Earl L by • Mega Guru
  • 3733 Views
  • 5 replies
  • 3 helpfuls

Allowing project user to create project tasks?

Is it possible to allow project users to create new project tasks?   From what I understand, only users with the it_project_manager role can create project tasks.   But in many instances, there are sub tasks within a project that the assigned resourc...

JennyHu by • Tera Guru
  • 1730 Views
  • 4 replies
  • 0 helpfuls

Resolved! Update closed incidents

Hello,There is a field that I have on the incident form that I want analysts with a certain role to be able to edit when the incident has been closed.   I have tried to add an ACL for the incident table on that particular field, but still people with...

Dan Brown2 by • Kilo Sage
  • 3969 Views
  • 10 replies
  • 2 helpfuls

How to calculate normalize value of an Assessment Metric?

Scenario:Scale Factor : 10Assessment Category: below are the metric details of Assessment category "Strategic Alignment"Input from demand and Results:Input Value of Priority: NoneFormula to calculate normalize value:Normalized value = (Input Value - ...

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