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Relationship between the contract and the CI

Hello,I wanted to import a relationship file between contracts and CI, but I'm stuck.In the "cmdb_rel_ci" table, we have the two elements used in transforme MAPParent --> type = CI configurationChild --> type = CI configurationI have already imported...

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FTE vs. Schedules when it comes to Resource Availability

While working through our implementation of Resource Planning, we found that we have the requirement to have some users only available part-time. It appears that there are two ways to do this:1. Create a schedule for each user that excludes the days/...

Paul Bloem by Tera Expert
  • 3216 Views
  • 6 replies
  • 3 helpfuls

Stripping attachments from inbound emails

A while ago I wrote a small Business Rule that stripped out image attachments from emails.Works pretty well, but it was not restricted to working on embedded files, so a user attaching a genuinely small image may find it stripped.I have revisited thi...

poyntzj by Kilo Sage
  • 7418 Views
  • 7 replies
  • 3 helpfuls

How to get cost based on labor rate card and time card for a task?

How can I relate the time spent on a Service Catalog Task to the Labor Rate Card to calculate the total cost of a resource for a task? I am trying to get the task to be listed in the expense lines in the Labor Rate Card form with the cost for each ta...

sid_hegde by Giga Contributor
  • 2459 Views
  • 4 replies
  • 4 helpfuls

Resolved! Adding an entry to calendar messes up resource allocations

Geneva Patch 6.   Installed resource management, working with it essentially OOB and immediately see an issue - when you add a calendar entry, ServiceNow basically adds three allocations - one of type Allocation, one of type Allocation-Calendar, and ...

Re-Open a closed project

Can someone suggest me how to work on the following situationWe have to reopen a project which has been closed.   When re-opening the project, only a specific group has to reopen the project.   Also when reopening the project the only state that shou...

vijay-rego by Kilo Explorer
  • 1562 Views
  • 1 replies
  • 0 helpfuls

assessment results calculation

Hi,Can you please help me understand how assessment results are getting calculated?The values entered by the user while submitting the assessment will be saved in actual and scaled result, which are further used to calculate metricresults and categor...

gay by Tera Contributor
  • 3437 Views
  • 3 replies
  • 2 helpfuls

Budget cost on project form

Hi,According to wiki, project will get the budget cost populated based on the budget allocations of the portfolio to which the project is related.When i allocate budget to a portfolio after selecting a project, i could not see the budget cost auto po...

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gay by Tera Contributor
  • 6636 Views
  • 23 replies
  • 1 helpfuls

Resolved! How to add to watchlist from an array

Hi.   Thanks in advance for your help.   I have a UI action that creates a RELP from a RITM.   In the UI action, I'd like to get several different usernames from various fields from the RITM and add them to a watchlist on the RELP. Here's what I have...

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joshehren by Kilo Expert
  • 2734 Views
  • 3 replies
  • 2 helpfuls