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Clarification on Scrum tasks in Project

I'm reading through this documentation Themes, Epics, Stories, and Tasks in Scrum - ServiceNow Wiki on assigning a Story to a Project, and have a few questions/ points of clarification I need help on.The documentation says:"When a story is assigned t...

Recommended acceptable file extensions

We are just beginning our journey with ServiceNow.   Workshops were just held last week.   We will be going live with Fuji.   I see instead of being able to specify those extensions we will not allow for attachments, we must list all those we will al...

MS Project Import to PPM Resource Field Mapping

MS Project   Import to PPM Resource Field MappingCan someone describe what match is performed with the assigned to in service now?What specific field in the user record is it matching against?thanks everyone

ahagemann by Kilo Contributor
  • 903 Views
  • 2 replies
  • 0 helpfuls

Set value in List view from Client script

Hi,How do I set value based on certain field selected in List view from Client script.If 'state' is changed to 'Cancel' , the 'Assignment group' should change to certain value. (All from List view)Thanks

Resolved! Horizontal Bar Chart report based on date range

Hi All,Was hoping somebody could help me (or tell me its just not possible).I am trying to create a Horizontal Bar Chart report using a start date and end date field to drive the bar on the x axis...... The attached probably illustrates this better t...

JBrennan by Giga Contributor
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  • 3 replies
  • 0 helpfuls

Resolved! Running Reports - Grouping by Month & Using Variables

Hi,I'm new to the forum, so apologies if this isn't the correct place to post this question, it seemed closest.We've just started using the report fucntion of ServiceNow, and I've been asked to create some reports, then convert them to gauges so they...

Example-Chart1.jpg SNOW-Report1.jpg
benb1 by Kilo Contributor
  • 8098 Views
  • 6 replies
  • 2 helpfuls

Resolved! colour change sla field on incident table

Hi All,the business requires the sla due field to change colour based on SLA Task stage.   I have written a business rule that write the planned end time to the sla due field on the incident table.I now am using field styles to change the colour acco...

nickyjones by Kilo Contributor
  • 1680 Views
  • 3 replies
  • 0 helpfuls

Project Milestone Question

Will we break anything if we say that a milestone for a closed task is based on if 'Actual Effort' field =0 instead of looking at whether the task Actual Start Date & Actual Finish Date happen to be on the same date? Will this break milestones in Pro...

Historical CI / Server Status Changes

We use Service Now and CMDB at our organization. Recently I had a member of our Windows Engineering team ask about getting information on all the servers which have had their status changed from Active to Inactive (or any status change at all) during...

cabradbury by Kilo Contributor
  • 2274 Views
  • 4 replies
  • 0 helpfuls

Project Assumptions

I usually document assumptions when gathering requirements.   What do you think is the best way to capture assumptions in ServiceNow?   I was thinking that I could add a type called Assumptions under the Requirements table.   This would allow me to b...

akappeli by Kilo Contributor
  • 1777 Views
  • 4 replies
  • 0 helpfuls

Enable ITIL users to create projects and edit their own

Hi SNC,I am trying to give some flexibility in my instance and enable ITIL users to create new projects. However, I want them to be able to edit only the project which they have created, not ones created by others.I tried by placing a couple of ACL r...

mitzaka by Mega Guru
  • 1059 Views
  • 7 replies
  • 0 helpfuls