Add a customer field in global search on case form

[ashu1612]

I have a field on case (sn_customerservice_case) now I want to give users ability to perform global search on that field , please provide me the steps how to do this.

[Ankur Bawiskar]

@ashu1612 

check this link

New fields to be in global search in new UI 

also this link

Added cmdb_ci table to global search 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[nadeemansar]

nothing in that link

[nadeemansar]

please Note we are talking about Custom field on case table.

[Bhuvan]

@ashu1612 

Try this,

https://www.servicenow.com/community/agent-chat-routing-and-sidebar/servicenow-global-search-configu...

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan