Adding custom operational (Other) work type - Time sheets

[Tim138]

Good afternoon,

I have a use case where the customer wantw to have their own custom operational code in addition to the OOTB (KTLO, Admin, Meeting, etc.).  If this possible and where would it be entered?

Thank you

[abhinaykumar]

Hi @Tim

It can be customised by adding new choices to the category field in the time card table.

Also, add a new category to the time card category map so that it can handle the resource plan(resource actuals) flow when a time card is approved - doc

 

If my answer was able to solve your query please mark it as Helpful & Correct.

Thanks,

Abhinay Kumar Nandagiri.

[Tim138]

I am not able to see this table in my view to edit/add.  Can you please provide more detail?

[stevesmith]

You can add new operational plan types by configuring the Operational work type field on the Resource plan [resource_plan] table.

You can get to it using this URL (include your instance name):

https://[YOUR_INSTANCE_HERE].service-now.com/nav_to.do?uri=sys_dictionary.do?sys_id=ee7ab379dbba134090d074b5ae961934%26sysparm_view=operational

As @abhinaykumnandagiri mentioned, you'll probably also want to update the choice list for the Category field on the Time card [time_card] table.

You can get to it using this URL (include your instance name):

https://[YOUR_INSTANCE_HERE].service-now.com/nav_to.do?uri=sys_dictionary.do?sys_id=7d68c300db313200b5c9d8f3ce961917

Then you will want to map the custom time card categories to the operational work types

https://docs.servicenow.com/bundle/quebec-it-business-management/page/administer/task-table/task/map-time-card-category.html

[BiancaK]

Hi @stevesmith and @abhinaykumar I am trying to map the custom time card categories to the operational work types on the below table. But the custom time card categories is not pulling through to this table. 

But on this table I can see the custom time card categories which I created:

Any advise on how to do this mapping?