Allocate resources over 100% without appearing as an error or overallocation

Erick3
Tera Contributor

A senior director is asking how to allocate users to 120% of capactiy without it showing as an error or overallocation. Is there a system setting that can be configured to allow this behavior?

1 REPLY 1

Tanushree Maiti
Giga Patron

Hi @Erick3 

 

Refer this KB: 

 

KB2202525 All resources showing as over allocated for resource assignment 

KB0957215 Cannot overallocate user from allocation workbench 

Resource Management - Troubleshooting Guide

 

 

 

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
Linkedin: