Apply fiscal calendar to incident records

[YvanMartino]

I've successfully generated Fiscal Calendar records and their related Calendars for Package for most every table, but Incident (Incident Management) doesn't seem to work, is there a different package needed than Incident Management for those?

[Tanushree Maiti · Accepted solution]

Hi @YvanMartino 

As per KB2019921 Generated fiscal period unavailable in Incident/Problem table when applying the filters 

Known issue:Fiscal period generated for filtering conditions in various task tables is not available in Incident table. The fiscal year is only available to use in the filtering conditions of Change Request table.

Cause :The sys_dictionary collection record package is pointing to 'Incident Resolution Fields', but the calendars for packages pointing to 'Incident management'

Resolution: Once the fiscal calendar plugin is activated,

• validate the package field 'Incident Resolution Fields' from the 'sys_dictionary' table, and the type is 'Collection'.
• Set the record of the 'Calendars_for_packages' table to the 'Package = Incident Resolution Fields' / 'Package = Problem Management' [refer to the package from the sys_dictionary table of the collection].
• Then the fiscal period filters will be available in the list view.

[YvanMartino]

Pointing me at the package field on the dictionary entry did the thing.

Thanks

[YvanMartino]

Interesting, we don't have the package "Incident Resolution Fields" but I did make Calendars_for_packages records for "Problem Management" already, but that doesn't seem to have made a difference.