Attribute-based aggregates table [sn_plng_att_core_attribute_based_resource_aggregates] Utilization

Hala Butres
Tera Contributor

We found that the utilization percentage stored in the Attribute-based aggregates table [sn_plng_att_core_attribute_based_resource_aggregates], is different from the utilization percentage calculated on the resource board for a resource in a specific month.

 

We noted that hours marked as deleted in the resource plan for the resource in a specific month are being included in the Attribute-based aggregates table [sn_plng_att_core_attribute_based_resource_aggregates] which is likely causing the difference in the utilization percentage.

 

Have others run into this same issue?

2 REPLIES 2

phil_bool_unifi
Kilo Sage

Hey @Hala Butres , that's a really good catch!  I'd get that logged as a support ticket with Now Support - if you're right, they'll want to resolve that for everyone! 

Namita Mishra
ServiceNow Employee

Hi @Hala Butres ,

I agree with the response provided by @phil_bool_unifi . Please raise a support ticket.

 

Thank You!

Namita Mishra