Hello, I am looking to understand how resource availability is calulated in the system. I have resources that are over capacity but it still show availability.When I look at availability across weeks, I notice that the availability only shows in ...
Hi Guys,I have a scenario where i need to add 5 business days to a date field. while adding 5 days it has to exclude the Saturday and Sunday.Note: This is a date field. not a date and time.Is there any solution?.. Please help me on this.Thanks in adv...
how is the project task termed as overdue?
Hi,So with a little help from the community I am almost in a good position.What I need is for the schedule job to run daily. It needs to search the u_infra_certificates table and query the u_expiry_date.If this date is EXACTLY 30 days from today it w...
Hello,I have create a new table to capture Infra Certificates and one of the fields is Expiry Date.I would an Incident to be created and assigned to a specific group 6 weeks before the Expiry Date is reached.Can some help me and explain what needs to...
When a Demand is created out of an idea in the Idea table, the field Demand is filled with a business rule.However, this reference field is filled with the name of the Demand. And not the number. The latter is the case for all other reference fields....
How do you adjust or open up the planned start and end dates of a project or a task if either a date is entered in error? For example, if the planned start/end date is mistakenly set for today 6/16/2017; after the date passes I cannot adjust, these d...
I am interested in ideas as to which module(s) to use for capacity planning/forecasting of infrastructure resources, like physical hosting, storage, server, backup, network capacity requirements for projects and BAU?
Hi,I'm new to ServiceNow and my question relates to Demand Management and its integration with the other modules.Can the Demand Management module generate Enhancement Requests under SDLC for approved requests?We have a lot of small/minor requests tha...
On Project Task the field "Project" is a not a usual reference field, but a Composite Field. On Composite Field, Dot-Walking does not seem to be available in the list filter optionsAs an Analyst, I can't report on Project Tasks by fields that are def...
Hi, I'm trying to get the value of a reference field from the following query but also using getValue() and getDisplayValue() i receive an undefined or null value; how can I get it out?Here the script:"var req_all_sum = new GlideAggregate('requested_...
We loaded the Financial Mgt plugin with sample data in a dev instance. The problem is that our fiscal year begins July 1 but the current fiscal calendar starts January 1. How do we clear out the fiscal calendar and start fresh?
Has anyone ever worked on any consolidation of ServiceNow instances where two companies are merging (or acquiring one another) and their processes and ServiceNow instances are very different? Any thoughts if this is even technically feasible?Thanks...
Somehow it appears we deleted our PMO, Project, Program, and Portfolio dashboards. They are not available in the homepage selector any longer and clicking on the modules for each results in a blank white screen. Any ideas on how to recover these or r...
Hi,Currently the sys_user table is read only for users with an ITIL licence.I want to create a new field and give write permissions to users with an ITIL licence or better yet only to a specific group.Does anyone know how I can achieve this?Thanks,Ri...