What type of Demand Management metrics are you tracking and how are you doing it? I am working on developing our Demand setup and have been given a few requests for different metrics to report on but at first glance not sure SN can do it. Below is a ...
Is there a particular reason why only one Agile phase can be placed in a project? Further, is there a reason why only one Team can execute it? (also, if anyone has any insight, please see my thread on "teams vs work groups")
I'm reading through this documentation Themes, Epics, Stories, and Tasks in Scrum - ServiceNow Wiki on assigning a Story to a Project, and have a few questions/ points of clarification I need help on.The documentation says:"When a story is assigned t...
We are just beginning our journey with ServiceNow. Workshops were just held last week. We will be going live with Fuji. I see instead of being able to specify those extensions we will not allow for attachments, we must list all those we will al...
We are preparing to patch to Eureka Patch 10. We have cloned Prod to PreProd and applied the patch. In Prod, some of our Knowledge articles have screenshots within them, displayed as part of the article. They also show as .png attachments in Ma...
MS Project Import to PPM Resource Field MappingCan someone describe what match is performed with the assigned to in service now?What specific field in the user record is it matching against?thanks everyone
Hi,How do I set value based on certain field selected in List view from Client script.If 'state' is changed to 'Cancel' , the 'Assignment group' should change to certain value. (All from List view)Thanks
Hi All,Was hoping somebody could help me (or tell me its just not possible).I am trying to create a Horizontal Bar Chart report using a start date and end date field to drive the bar on the x axis...... The attached probably illustrates this better t...
Hi,I'm new to the forum, so apologies if this isn't the correct place to post this question, it seemed closest.We've just started using the report fucntion of ServiceNow, and I've been asked to create some reports, then convert them to gauges so they...
Hi All,the business requires the sla due field to change colour based on SLA Task stage. I have written a business rule that write the planned end time to the sla due field on the incident table.I now am using field styles to change the colour acco...
Will we break anything if we say that a milestone for a closed task is based on if 'Actual Effort' field =0 instead of looking at whether the task Actual Start Date & Actual Finish Date happen to be on the same date? Will this break milestones in Pro...
We use Service Now and CMDB at our organization. Recently I had a member of our Windows Engineering team ask about getting information on all the servers which have had their status changed from Active to Inactive (or any status change at all) during...
I usually document assumptions when gathering requirements. What do you think is the best way to capture assumptions in ServiceNow? I was thinking that I could add a type called Assumptions under the Requirements table. This would allow me to b...
Hi,I have been thinking how to let users with project_user role to have write acl on the table pm_project_task ONLY if he is the project_manager (field) of the parent project (pm_project).I grant write to the role with a condition where (dot walking)...
Project Managers - what are some reports you have set up on your dashboard that you find especially helpful? Feel free to share screenshots!
