Burndown Chart is Empty in Agile Board No Data Displayed
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Tuesday
I am experiencing an issue with the Burndown Chart in ServiceNow Agile Development. When I open the burndown chart for a sprint, the chart window opens but remains completely empty (no lines, no data displayed), as shown in the screenshot below.
Context:
Agile board: ✅ configured and accessible
Sprint: ✅ active and contains user stories/tasks
Stories: ✅ have estimates (story points) and are assigned to the sprint
Work has been moved across board columns
Issue:
Despite the above, the Burndown Chart shows a blank screen with no plotted data.
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Hi @FatmaB
1. Can you confirm whether you are checking
Burnndow chart from the Dashboards > Agile Development
Refer:KB0953535 Burndown chart is not properly displayed
2. Confirm Performance Analytics Content Pack for Agile 2.0 Plugin is installed in your instance
Refer: KB0824452 Burndown Chart UI link for Sprint does not work.
3. If data is present but not displaying, clear your cache by typing cache.do in the filter navigator to remove potential display bugs.
4. validate this KB steps: KB0682737 Not able to generate a burndown chart because of error message "Insuficient data to genera...
