Campaigns - Innovation Management

[Tommaso2]

Hi,

How to manage campaigns in ServiceNow - Idea Management?

E.g. Sending an email to all recipients with a link to the "Create new Idea" form in the Idea Portal; in the form I imagine a new custom field called "Campaigns" from where the users can associate the idea with a campaign

There's any best practice or different approach?

Many thanks,

Tommaso

[Mark Manders]

Why not update the OOB Category field to have the campaigns? Campaigns are temporary, so you can just inactivate them when they are done (or ideas are no longer accepted).

[Tommaso2]

The point is we want to entice participation and we can do that with notifications.

I found Campaigns can be managed OOB but with Employee center pro and I am trying to verify if it is available.

thanks