Can we intergrate Service Now with any iOS and Android appliction?

Chandresh · ‎12-08-2015

Can we integrate Service Now instance with any iOS and Android application. The whole idea is UI will be at other platform compatible to iOS and Android application and database will be of Service Now.

Also, I have tried to use mobile application of Service Now but I feel we can not give a very good user experience by Service Now mobile application. Has anybody have any idea regarding capability of Service Now mobile application.

bernyalvarado · ‎12-09-2015

Hi Chandresh,

I don't think the ServiceNow iOS app will be as flexible to meet the level of customization that you're looking for.

Still, I will not be surprised if soon we're able to easily build mobile app for our instance . I guess it's a matter of time to have ServiceNow change its view in regards ease of customizing an app for a mobile device: ServiceNow KB: Mobile View Basics (KB0551074)

In case it helps, some customization could be accomplished through the mobile browser view though:

Scripting for the Mobile UI

The key is on having your scripts understand when these are running in the mobile view by using:

var isMobile = GlideMobileExtensions.getDeviceType() == 'm';  

source: Navigating the ServiceNow Mobile UI

or

gs.isMobile()

source: http://wiki.servicenow.com/index.php?title=Configuring_the_Legacy_Mobile_UI#Testing_for_Mobile_Devic...

I hope this is helpful!

Thanks,

Berny

View solution in original post

Brad Tilton · ‎12-08-2015

You can always access the rest api, use the smartphone interface, or try the brand new geneva ios app.

Chandresh · ‎12-08-2015

Hi Brad,

I checked the iOS app of service now and tried to configure home section

and applications in navigator.

I have a requirement where an application needs to be build dedicatedly for

mobile. It should be very responsive like UBER application or any other iOS

or android application. I wanted to know does Service Now iOS application

is capable enough to create such highly responsive application experience.

Is it possible through Angular JS?

Regards/Chandresh

bernyalvarado · ‎12-08-2015

Hi Chandresh,

As Brad mentioned, the integration is always possible through Web Services, whether these are REST or SOAP.

The following links should be helpful to get you started:

REST API - ServiceNow Wiki

Table API - ServiceNow Wiki

Getting Started with REST - ServiceNow Wiki

Thanks,

Berny

bernyalvarado · ‎12-08-2015

In regards the mobile user interface, on the following link you will find a very good set of resources that could be helpful:

All new Mobile User Interface Resources page

I hope this helps! Please don't hesitate to ask if you have any further questions.

Thanks,

Berny