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pps_resource is this a free role ?

Hi team,I have a question about PPM module Xanadu/Yokohama versions.Xandu/Yokohoma "pps_resource" role is required for users marked as users to be managed in PPM.Is this a free role ? No license fee is required ?If it is not free, do we need to purch...

Resolved! Work Intake: RITM vs Idea

Our IT organization is introducing Demand management to our ServiceNow work intake process.   Until recently, our IT Service teams have used the RITM and Incidents as our method of work intake.   From a RITM we would create FETR if development/config...

yournamehere by Kilo Contributor
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  • 37 helpfuls

Project Template Engine

Has anyone explored how pm_project_template_config rows are used by the Project Template engine? I’d like to validate how GlideProjectTemplate.apply() from the Script Include ProjectTemplateAjaxService respects—or doesn’t—Project Template Configurati...

Time Sheet Portal

I am trying to change the category associated with tickets. For example, when you select add a time sheet on a SCTASK in the portal, it creates an entry and automatically assigns it to the "Task work" category. We would like to change this to a custo...