Can we intergrate Service Now with any iOS and Android appliction?

[Chandresh]

Can we integrate Service Now instance with any iOS and Android application. The whole idea is UI will be at other platform compatible to iOS and Android application and database will be of Service Now.

Also, I have tried to use mobile application of Service Now but I feel we can not give a very good user experience by Service Now mobile application. Has anybody have any idea regarding capability of Service Now mobile application.                  

[Chandresh]

Hi Berny,

Thank you for the links. I have already tried creating an application on mobile interface and the question which is stuck in my mind is can we provide a highly responsive application experience by Service Now application like we need to create just like another iOS or Android app. How much responsive we can create it. Also, at what extend we can use jelly, UI Actions, Angular JS, ui macros in an application in Service Now iOS app.

[bernyalvarado · Accepted solution]

Hi Chandresh,

I don't think the ServiceNow iOS app will be as flexible to meet the level of customization that you're looking for.

Still, I will not be surprised if soon we're able to easily build mobile app for our instance . I guess it's a matter of time to have ServiceNow change its view in regards ease of customizing an app for a mobile device: ServiceNow KB: Mobile View Basics (KB0551074)

In case it helps, some customization could be accomplished through the mobile browser view though:

Scripting for the Mobile UI

The key is on having your scripts understand when these are running in the mobile view by using:

var isMobile = GlideMobileExtensions.getDeviceType() == 'm';  

source: Navigating the ServiceNow Mobile UI 

or

gs.isMobile()

source: http://wiki.servicenow.com/index.php?title=Configuring_the_Legacy_Mobile_UI#Testing_for_Mobile_Devic... 

I hope this is helpful!

Thanks,

Berny

[Chandresh]

Thank you so much Berny. That addressed lot of my queries.

[bernyalvarado]

That's great!

You're welcome.

Thanks,

Berny

[Dilip Puligilla]

HI Chandresh

Tablet Support - ServiceNow Wiki

Thanks

Dilip