Interested in a ServiceNow event built for developers? Registration for now[dev]26 is officially open!

Capacity and Resource Planning for EAP

Adam Geil
Mega Sage

How should teams handle capacity and resource planning in SPM when the same resources are shared across Project and Agile teams? We're using EAP, so Epics/Capabilities/Features are created as Planning Items, which don't extend the task table, so we cant create Resource Assignments for them.

2 REPLIES 2

Adam Geil
Mega Sage

Our teams use a hybrid model. For us, that means that a percentage of their time is dedicated to projects, another percentage is dedicated to "Agile" work for smaller enhancements that usually get tracked as one or more stories, and then a final percentage of KTLO work. We can track Project and KTLO work, but I'm having a hard time determining how the Agile work would get tracked via Capacity Planning/Resource Management.

alexankaras
ServiceNow Employee

Planning Items are supported in resource planning assignments for many SPW releases now. For Epics/Capabilities/Features, configure their related lists on all the EAP related form views and you'll be able to create resource assignments for those records.

Should you choose this path, doing a Lens structure in portfolio that brings Epics, capabilities or features under a portfolio plan will be practical. Planned/Approved dates of the EAP records should be maintained to follow the PI/Sprint dates - that would allow using the Capacity panel to manage agile team's capacity more effectively.

Alternatively - an operational resource assignment for these teams can be created to account for the total % of capacity they'll be allocated on their sprints. The sprint capacity in points should be updated accordingly and stories/items sized & planned in sprints via points.

Keep in mind that time cards will not work on planning items - at least as of now.