Capacity in ppm servicenow
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‎04-28-2025 10:46 AM
Hi Team,
Could anyone please help me understand why, after changing a user's schedule effective from April 2025, the data is not appearing in Capacity and Availability when I check dates before April 2025 in the Resource Allocation Workbench?
Please find the screenshot attached for your reference.
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Project Portfolio Management

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‎04-30-2025 07:46 AM
You need to re-generate the Resource Capacity and any Resource Aggregates in order to see the latest in the Allocation Workbench:
There are 2 scheduled jobs you can look into and see what's the appropriate frequency to ran these, so Allocation Workbench is always up to date.
- Generate resource aggregate dailies
- Update resource capacity
Hope this helps 🙂