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Capacity in ppm servicenow

Captain Gaming
Tera Contributor

Hi Team,

Could anyone please help me understand why, after changing a user's schedule effective from April 2025, the data is not appearing in Capacity and Availability when I check dates before April 2025 in the Resource Allocation Workbench?

Please find the screenshot attached for your reference.

scr1.pngscr2.png

1 REPLY 1

PaulaaO
Mega Sage

You need to re-generate the Resource Capacity and any Resource Aggregates in order to see the latest in the Allocation Workbench:

PaulaaO_0-1746024214617.png

There are 2 scheduled jobs you can look into and see what's the appropriate frequency to ran these, so Allocation Workbench is always up to date.

- Generate resource aggregate dailies 

- Update resource capacity

 

Hope this helps 🙂