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Capacity Planning

Eva25
Tera Contributor

I am running into a couple of issues with capacity planning, specifically with the data either not loading or displaying incorrectly. I've enabled and configured capacity planning in the strategic planning workspace and created a portfolio plan to view my capacity. I have noticed there is a discrepancy between how much capacity I have in my portfolio plan versus what is being generated in the Resource Capacity tab. I have also been experiencing issues where sometimes the capacity planning tab in the portfolio plan does not display all the data completely. What could be causing these issues?

2 REPLIES 2

Namita Mishra
ServiceNow Employee
ServiceNow Employee

Hi @Eva25 ,

Thanks for contacting the community.

 

I have seen the screenshots. I don't figure out why do you think the information is not correct.

Can you please share the expected result vs actual result?

Happy to respond.

 

Thank You!

Namita Mishra

Eva25
Tera Contributor

Hi @Namita Mishra,  thank you for reaching out. The part I am confused about is why the "Manage resource capacity" tab is displaying all zeros when I have capacity. For example, the months I have two analyst available, it is displaying zero instead of two. My understanding is that if I have a number of resources for a given role it would be reflected if those resources have not been resourced yet.