We have started using the projects application within ServiceNow and I have been looking into an issue that is being reported to me. We have 'My Work' reports setup on our homepages to show Active Assigned tasks for a user. They are finishing work on their project tasks and closing them in the status of Closed Complete. When they refresh their homepage some, not all, of these tasks will still appear. I went directly to the pm_project_task list and was also able to verify that the tasks are still showing as active. I actually have 219 project tasks that are currently closed complete but still active.
When I look at the Audit History list for one or any of these project tasks, I can see that the active flag was set to false when the status changed. I am not seeing where it was set back to true though so that it is still active.
I decided to look at the parent record of the PRJTASKs but I found one right away where the is a task was closed complete and the active flag is false. So now I am thinking that it is not directly tied to the parent record.
Does anyone know of a business rule that might be doing this? I am also wondering why I am not seeing the active flag changed back to true in the audit history but my prior question is the one I want to get resolved.
Thanks
-Chris
