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Resolved! Project Workspace

I'm trying to move my work into the new project workspace, but one of the things that drives me absolutely bonkers is the lack of ability to filter the list of projects under my projects and all projects.  Sure, you can search or use some sorting met...

Platform analytics workspace inside of DPM

The out of box behavior of the DPM to visualize data with KPI-groups, shows daily updates.When clicking one of these widgets, is it possible to get to the platform analytical workspace so that more detailed details can be extracted from the data? For...

Resolved! Convert Idea to Task - add other task options

Hi, On the Idea Form there is the option to 'Create Task'  which gives the option to 'Convert an Idea to task'.  The options available are either Demand or Project. Is there a way to add other options to that drop-down - e.g. Incident/Service Enhance...

Dan Brown2 by Kilo Sage
  • 5995 Views
  • 16 replies
  • 33 helpfuls

Mystery choices in field

In the project phase field there are 5 choices listed.3 of them we want to keep2 of them we don't.... but they don't exist anywhere We want to get rid of "CXO Queue" and "PMO Queue" They don't exist in the configure choices Not in choices  No diction...

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Demand - Automated prioritization

Hi all, It is possible to automatically prioritize a demand based on specific criteria?e.g. if the demand is opened for a specific department, then the priority would be higher I know it is possible to prioritize demands from "strategic planning work...

Resolved! Unable to export to PowerPoint?

Hello I am new to this forum and am the new product owner of our ServiceNOW PPM module, trying to learn more about it's capabilities.  I watched a video that shows a user should be able to export a roadmap visual to PowerPoint however I don't have th...

tag9trogers by Tera Contributor
  • 895 Views
  • 3 replies
  • 2 helpfuls

SPM License allocation

The inability to assign only project tasks to users with only fulfilled licenses ( ITIL users who don't need to see the entire project, only their tasks) has put a roadblock in adopting SPM for our teams.    What is the impact of applying SPM license...

Project manager not able to new during create the issue

Hi Community,We are currently facing an issue in Project Workspace in ServiceNow.In the "Issues" tab of a project (e.g., while viewing a project like Update email notifications), the "New" button to create an issue is either:Not visible at all, orNot...

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raj12345 by Tera Contributor
  • 868 Views
  • 5 replies
  • 0 helpfuls

Resolved! Test Management vs Test Management 2.0

Hi all, It is not clear to me if now only Test Management 2.0 is available.I searched "Test Management" in Now Learning and only 2.0 course is available.(same doubt with Agile 2.0) Can you please support? Thank you

Tommaso2 by Tera Expert
  • 859 Views
  • 2 replies
  • 1 helpfuls

Resolved! Test Management

Hi all, Which are the main differences between General Testing and Sprint Testing?Can you please provide real examples?I read the standard definition but it is still unclear.  Additionally, I wonder how UAT are managed in Test Management.  many thank...

Tommaso2 by Tera Expert
  • 663 Views
  • 2 replies
  • 2 helpfuls