Configure the Idea Portal and Add Custom Fields to the "Submit an Idea" page

[Harshs]

Hi Community,

I’m currently configuring the Idea Portal in the Strategic Portfolio Management (SPM) module and need help with a few things:

1. From where is the Idea Portal rendered? Which Service Portal page or widget is responsible for the "Submit an Idea" interface?

2. If I want to add a custom field to the "Submit an Idea" page on the Idea Portal, what is the correct way to do it?  Like Which table should I create the custom field on so that it appears and stores data properly through the portal submission?

3. Is there any specific workflow or flow configured behind the Idea submission process? If yes, where can I view or modify it?

Any detailed steps, examples, or documentation references would be greatly appreciated.

Thanks in advance!

[jameswoodfo · Accepted solution]

Hello, Harshs,

While there are plenty of placing where we accept technical debt in configuring ServiceNow, I advise against attempting to add customization to the idea portal on the basis of process. As we seek to add more fields to Ideation or restrict who can input an idea, we are seriously leaning toward the demand process. Capturing idea is truly designed to be simple and capture things that are not well thoughout. I would instead recommend on of the two following this:

• Stick with configuration and see if creating idea modules would suffice in the situation.
• Consider using a record producer to create additional context but have that record producer create a demand. On the demand form, you can have a variables section that shows the content of those variables just like it appears in the request module.