Hello -
I'm currently trying to find a path forward for my organization in how we:
1. Improve the end user experience (One call that's all mentality)
2. Drive Service Improvement through CSI (we have a novice register in excel, though I just built something SharePoint)
3. Intake ideas, allow rating and initial priorization to then later get locked in by a COE and executed later off a backlog
Has anyone stood up a CSI process using just the Ideas module? Anyone do this outside of ServiceNow? Just looking for how others have done this with the end goal being, drive better customer / end user experience and generate effeciencies.
