Cost in project currency field calculating same values after applying different currency as well

taylor13 · ‎12-20-2023

Hello Everyone,

I am trying to convert EUR TO USD but it's taking same values.What should we have to do?

Aniket Chavan · ‎12-20-2023

Hello @taylor13 ,

Have you tried with "GlideCurrencyConverter" ? if not then Please refer the below link once and let me know how it works for you.

GlideCurrencyConverter

Let me know your views on this and Mark ✅Correct if this solves your query and also mark 👍Helpful if you find my response worthy based on the impact.

Regards,

Aniket

taylor13 · ‎12-20-2023

as already i have used Multicurrency plugins installed. Why should i need to convert it again? It's already provided by ServiceNow

Namita Mishra · ‎12-21-2023

Hi @taylor13 ,

Thanks for checking with community.

This behaviour is typically seen when the conversion between two currencies is not set. OOTB behaviour is rather than giving the error, it just takes the conversion rate as 1 and shows the same value.

I would suggest you to check the currency conversion rate between currencies.

Thank You!

Namita Mishra

Dhiren Aghera · ‎12-21-2023

@taylor13 this typically happens after you install the multicurrency currency. For multicurrency to work you need to set the budget reference rates for each currency and then you should see the conversion happening.

I have created a demand in USD and then converted that to a Project to run in JPY and you see it is taking the exchange rates from budget reference table for the conversion to happen.

Hope these helps.