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Resolved! Email signature images are attached to incident

Hello,I am using Servicenow Geneva version and I have noticed that when vendor has signature with images like facebook, linkedIn and etc. Then these images will be attached to this specific incident that vendor have replied. This issue was in previou...

hatazhix by Mega Expert
  • 5900 Views
  • 14 replies
  • 2 helpfuls

Resolved! Portfolio Planning Workbench custom fields

Hello, We have some custom fields on demands, what we wish to consider during portfolio planning.On the Portfolio planning workbench it seems only a limited set of fields are selectable. Is there a way to configure this to show additional fields? Tha...

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Resolved! How to add demand requirements in related list on demand?

Hello all, please see image below. To start, the DREQs were not being closed after the PRJs were closed, and I was having trouble removing them from the queue. To fix this issue, I created a business rule that when the demand is closed, the demand re...

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astanley by Tera Contributor
  • 1274 Views
  • 4 replies
  • 2 helpfuls

Resolved! Portfolio Planning - Integration Field Mapping Updates

I need to make some updates to what fields are syncing between demands and the demand planning item.  More specifically, I'm attempting to change the field mapping between demand and the demand planning item.  I want the planning item owner field to ...

Kevin Lee by Tera Expert
  • 651 Views
  • 1 replies
  • 1 helpfuls

Resolved! Convert a Project Risk to an issue

Hi Folks, I am new to SPM, but I am quite surprised there is nothing OOTB to convert a Risk to an Issue. Am I missing it?  If there is nothing OOTB, can someone advise me on how to go about this? Our PMO would like the ability to convert Risks to Iss...

Dependencies in SPM

Good morning all,  I have trying to work out the most effective and efficient way to view, manage and anlyse dependencies (not logical i.e. predecessors or successors) for a portfolio of Programmes and Projects within SPM. I am aware there is the fun...

jackbartlett by Tera Contributor
  • 1941 Views
  • 4 replies
  • 0 helpfuls

Colour of Project State

Is anyone able to explain what drives the status of Projects in terms of what makes it go red yellow or green on the overall project?  

Alex Cason by Tera Contributor
  • 1071 Views
  • 4 replies
  • 0 helpfuls