Create an RITM when Idea is accepted. Catalog item is hidden in the Employee Center.

Vaishnavi35
Tera Guru

‎06-06-2024 07:19 AM - edited ‎06-06-2024 10:14 AM

Hi,

 

I have built a catalog item with its workflow. Its hidden in Employee Center for users to submit.

When an Idea is accepted , I want the RITM to be created with the Idea values that were submitted. Mapping the values basically. I want the Demand Number also on the RITM form. 

Demand Number field exists on the Idea form.

 

If anyone can help me with the BR?

Idea - Label and Name 

Vaishnavi35_0-1717694041366.png

 

RITM - Question & Name -

Vaishnavi35_1-1717691927797.png

Idea values have to map to the ritm variables.

 

I have an existing BR that creates a Demand when Idea is accepted.

When- before condition ; On "Update"

 

 

var demandTable = "dmn_demand";
if(GlidePluginManager.isActive('com.snc.project_management_v3')){
	demandTable = SNC.PPMConfig.getDemandTable(current.getTableName());
}

var demand = new GlideRecord(demandTable);
demand.setValue("description", current.description);

demand.setValue("requested_by", current.u_required_completion_date_if_any);//requested_by


demand.setValue("portfolio", current.u_global_process_shared_services_area);
demand.setValue("portfolio", current.portfolio);
demand.setValue("primary_program",current.u_program);
demand.setValue("priority", current.priority);

demand.setValue("short_description", current.short_description);
demand.setValue("type", "project");
demand.setValue("submitter", current.submitter);
demand.setValue("parent", current.sys_id);
demand.setValue("idea", current.sys_id);
var dmnId = demand.insert();
demand.get(dmnId);
current.demand = dmnId;
current.stage = 'demand';
GlideSysAttachment.copy('idea', current.sys_id, 'dmn_demand', demand.sys_id);
var link = ' <a href ="/' + demandTable + '.do?sysparm_query=number%3D' + demand.getValue('number') + '">'+ demand.getValue('number') +'</a>';
var message = gs.getMessage("Demand {0} has been created");
message = message.replace("{0}", link);

gs.addInfoMessage(message);

 

 

 

When Idea is accepted Demand and RITM should be created. But in RITM , Demand Number should also be populated.

Thanks,

Vaishnavi 

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11 REPLIES 11

Vaishnavi35
Tera Guru

‎06-12-2024 08:10 AM

Hi @SasankaV ,

 

If you can help me with the code please? the variables section is not visible at all.

 

Thanks,

Vaishnavi

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Vaishnavi35
Tera Guru

‎06-12-2024 11:23 AM 

CreateRequest();

function createRequest() {
    // Create Request
    var cart = new Cart();

    // Substitute your catalog item
    var item = cart.addItem('389e052687e20e909e70c91acebb351f');

    // Set Variables in your Cart Item
    item.u_project_name = current.short_description;
    item.u_project_description = current.description;
    item.u_cost_center_c = current.u_cost_center; // Update this field if necessary
    item.u_portfolio_c = current.portfolio;
    item.u_program_c = current.u_program;
    item.u_requested_for = current.u_requested_for;
    item.u_manager = current.u_requested_for.manager;
    item.u_request_made_by = current.submitter;
    item.variables.u_demand_number = current.demand.number;

    // Update the item
    item.update();

    // Place the order
    var rc = cart.placeOrder();
    gs.addInfoMessage('Request Item Created: ' + rc.number);

    // Start the workflow
    var w = new Workflow();
    var wfSysId = w.getWorkflowFromName("Business Unit Project RITM").dc1ff6cc873e4210ed64da473cbb3513;
    var operation = "start"; // Assuming you want to start the workflow
    w.startFlow(wfSysId, current, operation);
}

 

My updated code. RITM itself is not getting created now.

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