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10-14-2025 01:00 PM
The OOB Demand Notifications are not Appropriate for our Organization. I have already created a new functioning Assessment (very simple) and want to use that to score my demands and appear on the Demand Workbench. I want to turn off the OOB Assessments as well. Has anyone done this and have a ny tips? Thank You.
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Service Portfolio Management
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10-15-2025 03:40 AM
Hello @Sean Hamilton1,
You can deactivate the OOB (Out-of-the-box) Demand Assessments as shown below:
All > Assessments > Metric Definition > Types > Demand
If you’d like to use your own custom assessment, make sure it’s configured similarly to the OOTB Demand Assessment so that when you qualify a demand, it updates the demand score and appears on the Demand Workbench.
For more details and step-by-step configuration guidance, you can refer to the documentation here:
If my response helped, please mark it as the accepted solution so others can benefit as well.
- Mark as New
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10-15-2025 03:40 AM
Hello @Sean Hamilton1,
You can deactivate the OOB (Out-of-the-box) Demand Assessments as shown below:
All > Assessments > Metric Definition > Types > Demand
If you’d like to use your own custom assessment, make sure it’s configured similarly to the OOTB Demand Assessment so that when you qualify a demand, it updates the demand score and appears on the Demand Workbench.
For more details and step-by-step configuration guidance, you can refer to the documentation here:
If my response helped, please mark it as the accepted solution so others can benefit as well.