Creating a Resource Mangers Dashboard

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02-03-2022 10:20 AM
Hello All
Since there are no OOTB Resource Notifications I have an ask to create a Resource Managers Dashboard view
for all resource plans that the RM owns Requested, etc..
Does anyone have a good example out there? trying to create a general DB without having to go in and "tweak" for each RM, I tried using filter "is dynamic" one of my groups but the RM would need to be in the actual group as opposed to the manager of the group so nothing comes up
Is there an easier way to create this?
thanks
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02-03-2022 12:46 PM
There are no OOB notifications but if you create some they may pay major dividends ( and in this case wont be overwritten by future enhancements) -
I just checked my instance to make sure and I created 4 ( also find it strange ServiceNow didnt create some default ones) - One to go to the Manager of a User Manager if they are requested . One to go to a GROUP manager is a Group is requested. One to advise on a Resource Plan being extended and finally one going to the Resource Plan creator when it is approved.
For your report - Group.Manager is javascript:gs.getUserID() should pull up the Resource Plans for which the user loading the report will see it- if your not a Manager of a group then you have to impersonate to confirm it works. Hope that will help