Creating Rate Models-Cant see new button
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10-31-2025 07:15 AM
Per the ServiceNow documentation, to create rate models, rate model attributes, and rate lines, users need the pps_admin role.
I have granted the pps_admin role as well as the rate_model_admin role to the users. They are able to create the rate model itself, but cannot see the new button to create the attributes or rate lines.
I checked the permission analyzer and they have create, write, and read permissions to each of the tables. There is also not a list control on these tables applying a unique role for the new button.
What am I missing?
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11-14-2025 08:09 AM
Given those are the roles listed in the ServiceNow documentation, shouldn't that give them the access in a clean environment? I tried in a clean PDI, no customizations and same issue.
I checked for a list control, there is none.
The form is not rendering as read only as they are able to set-up the rate model itself, just not the attributes and rate lines. They see the related list, just not the button for new.
I checked in the UI actions and couldnt find any for the new UI action for these tables.
