Currency Display Issue in Project Management Module of ServiceNow SPM

[Hitesh_Mourya]

Hello everyone,

I'm currently working on the project management module in ServiceNow SPM and have encountered an issue with currency display. Although I have set the system to use the single currency model with Malaysian Ringgit (MYR), I noticed that while creating a project, the financial section shows the plan capital and operating costs in MYR. However, the total planned cost and budget cost are displayed in US dollars.

Could anyone please guide me on how to modify the total planned cost and budget cost to display in Malaysian Ringgit (MYR) as well? I want to ensure that all financial figures in my project are consistently shown in MYR.

Any help or insights would be greatly appreciated!

Thank you!

[PaulaaO]

What currency do you have against this system property?

com.glide.financial_management.currency_code

[Hitesh_Mourya]

Thanks for your reply!
I checked for the property `com.glide.financial_management.currency_code`, but I couldn't find it in my system. Could you please confirm if this is the exact name or if there might be another related property I should look for? Any additional details would be helpful!

[PaulaaO]

I've copied and pasted from our environment so that's the correct name. Now, I would not be able to advise to which plugin/functionality it might be linked but that's the only additional sys property we have on our system with a currency value besides the general one which you said you amended. 

You might have more success raising a case with SN Support as Mark advised below 🙂

[Mark Manders]

When was the single currency activated? Switching it while already running on Production has often lead to issues. If that's the case, you could reach out to NowSupport to get them to assist.