Test Management 2.0: Collect Actual Result, attachments, and comments on a Pass Test Step
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‎08-15-2022 11:49 AM
We've been asked to allow a tester to provide actual results, attachments, and comments on a Pass test step in Test Management 2.0 similar to how this can be done for a Failed or Blocked test step in TM 2.0. Has anyone managed to customize this?
We've submitted an Idea for this (that represents a couple of ideas that were closed as "Unlikely to implement") but can no longer wait for this to be developed into the product. We need to build it ourselves. We'd appreciate any advice you can give us. Thanks.
Susan Williams, Lexmark
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‎08-15-2022 04:31 PM
Yes, we did this as part of a bunch of reluctant customizations we had to undertake to make Test Mgt 2.0 workable, three years ago now. Waiting ever since for enhancements. Not a thing. I too had a bunch of ideas, or upvoted a bunch of other folks' ideas, to make Test Mgt 2.0 useful for our testers, like even just bringing across some of the functionality they had in the original Test Management, and all have been closed due to time expiry which is super frustrating. Every new release I scour the notes looking for Test Mgt 2.0 improvements but it gets no love from ServiceNow. Even with our customizations it is onerous, and our test team still does a lot of work outside ServiceNow, which is not how it is supposed to work. Anyway we basically copied the functionality from the block or fail, it wasn't too hard for our dev to make it all the same.

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‎08-16-2022 12:39 AM
Hi Susan,
This can be done easily enough, all changes will be made in the test_step_result UI Macro.
You'll need to -
- Add a new style to show the green bar/sideline down the left similar to the red/orange displayed for blocked and failed (optional)
- update the part of the code that adds the comment and attachment functionality to be displayed when the result.step_result_value ==='passed'
- Right down the bottom add the new style to the step_result_sideline for when the result_value is passed (optional)
Hope this helps.
Chris
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‎07-01-2024 02:58 AM
As per the above steps mentioned by you i did the cahnges but its not working.Please find the attached code fot the same

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‎07-08-2024 08:09 PM
Hi @Kumari Divya,
Is the script above the new version with your changes? Can you highlight the parts you've changed please?
Thanks,
Chris