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CWM Task [sn_cwm_task] table not an extension of the Task [task] table?

Bradley Ross
Tera Guru

It appears that the sn_cwm_task table is not an extension of the normal Task [task] table. I heard the pitch that 80% of the work that happens in a company doesn't happen in formal projects and that the new Collaborative Work Management would be a good place to track that work. Sounds good so far, but it looks like I don't have the option of using the "My Work" list anymore because it won't include CWM tasks. What about teams that deal with a mix of incidents, service catalog tasks, stories, and other specific task types? How does a worker see all their work in one place? 

1 ACCEPTED SOLUTION

Namita Mishra
ServiceNow Employee

Hi @Bradley Ross ,

The pitch that you shared is correct.

Platform power is connecting all the work to provide E2E visibility. CWM was introduced in Washington, just few months back. As you have noticed in every release we enhance the capabilities so will be the case with CWM as well... You will see the connected approach implementation in coming up releases.

Thanks for checking with community.

 

If this answers the query, please mark this as correct answer to help me & other community members.

 

Happy SPM Learning !

 

Thank You!

Namita Mishra

View solution in original post

2 REPLIES 2

Namita Mishra
ServiceNow Employee

Hi @Bradley Ross ,

The pitch that you shared is correct.

Platform power is connecting all the work to provide E2E visibility. CWM was introduced in Washington, just few months back. As you have noticed in every release we enhance the capabilities so will be the case with CWM as well... You will see the connected approach implementation in coming up releases.

Thanks for checking with community.

 

If this answers the query, please mark this as correct answer to help me & other community members.

 

Happy SPM Learning !

 

Thank You!

Namita Mishra

Jonah Piascik
Tera Expert

Hello @Namita Mishra - have there been any enhancements in this area?  We still cannot include sn_cwm_task records in a consolidated report with task records.  We have several user dashboards/reports that are based off the base task table, and they never see sn_cwm_board or cn_cwm_task records in those views.  We can't expect everyone to use CWM as the only place where you can bring in all of that work together.