Demand Assessments

Mary36
Tera Expert

‎08-14-2023 01:38 PM

Good day,

 

Our business stakeholders are considering creating a customized assessment/criteria from what is recommended by ServiceNow - demand-evaluation.pdf (servicenow.com). 

 

If they do so, what should they consider as they develop a customized assessment?

 

Thank you.

 

 

 

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Dhiren Aghera
Tera Guru

‎08-18-2023 03:41 AM

Hi @Mary36 There is a robust OOTB demand assessment available as per the documentation shared option 3 - ASSESSMENT SCORING and it works seamlessly and helps Demand Managers asses and prioritize. Recommend to have a look at these solution and then look for customization if needed.