Incident Vs Request

Hi,What is the difference between Incident and Request where these two can be used? why we go for request instead of incident?Thanks,Saravanan

error: "You do not have access to any breakdown element for the selected breakdown"

I am facing an error "You do not have access to any breakdown element for the selected breakdown" for Dashboard for only one user. Everyone is able to see the elements, however only for one particular user, the error is pinned at the top.  Already cr...

Using the Agile 2.0 Sprint Dashboard Sprint Burndown Report in a Custom Dashboard

Hi, We need to add a Sprint Burndown chart on our customized dashboard. I used the Sprint Burndown chart under SDLC but it doesn't seem to be working properly as it always shows Insufficient Data even if the chosen team and sprint has stories with po...

Why do project planned start and planned end date fields get locked upon creation of a Decision record?

Is it expected behavior that a Decision record (related list) on a Project will lock the Project planned start and planned end date fields?  I understand this behavior is expected (planned dates locked) once a project task is created, but I am seeing...

Creating Status Report template and make it as default

Hi, I have a requirement for customizing the status report and I do know that it is configured in pages. I would like to ask if it would be recommended to edit the ootb page or I should clone it and edit from there. Also is there any way I can set th...

The custom list view created is not visible to non-admin users

I have created a couple of list views on table pm_project. The new list views are not accessible to the non-admin users but all admin users can see these list views. I checked view rules and no view rule has been created for these views. Any suggesti...

How to get "updated by " name in the notifications?

By using this " ${sys_updated_by} " i'm getting the user id of the user in the notifications.But i want updated User name not the user id, can any one knows how can we achieve this?

Tables not available in HTML Document Template

Hi All. I need to define an HTML Document Template on the Business Application table, but I don't see it inthe table list. I only see the Business Application Requets table. Both are in the Global scope. Any hint? Thanks Fabio

How can we set the "Percent complete" field on EPIC (rm_epic) form?

Hi All,How can we populate the "Percent complete" field on the EPIC (rm_epic) form?What is the business logic to populate this field, when this field will populated with some percentage?Thanks@Ankur Bawiskar any help on this thread will be appreciate...

How to track and visualize agile features and stories going spilling over to next sprint/PI?

Hi all,I have desperately searched for a way to show the amount of stories that spill over from one sprint to another (to another...you get the point) and some visualization of which features are passed on to the next PI with no luck at all.The "Agil...

Usage of RIDAC - what happens if you assign an action to someone

Hi all, I'm looking for something rather simple but without success so far.In my project I determined some action that I want to assign to certain people in our organization.And I'm curious what happens once you submit such an action. Where can the a...

Scrum Tasks- They will not show on the story if you use any other option to create them than the New button in the Scrum task tabs. Also changing the name of the story to the same valuebeing put in the short description of the task. Anyone know how t