Demand Email notification when state changes

[Karlie]

Hi,

I am looking to have an email be sent to the stakeholders of the demand when the state changes and it is not in draft. Any help would be appreciated.

Thanks.

[Ryan_Gillespie]

Hey Karlie,

I've just done something similar. I created a notification that when the criteria was met, a notification was sent out.

You may want to have an email distribution list created (which is outside of ServiceNow) and will make it a lot easier to manage, in my opinion. That is, if you don't already have a distro setup.

To set up a notification, go to System Notification > Email > Notifications and you can set it all up within that section.

Docs is running super slow today but I think this is the same link I had originally used: https://docs.servicenow.com/bundle/kingston-servicenow-platform/page/administer/notification/task/t_...

[lks]

You can configure a notification for demand table. Please explain what is the challenge you're facing so that we can assist you accordingly. Please check if Create an email notification   helps you.

Thanks, Lalit

[Karlie]

I currently have this working as a email notification that goes to the watch list. However I also want it to be sent to the stakeholders but there is not option for that in the user/groups fields.

[lks]

Please check if Trying to send email notifications to Demand Stakeholders when project state changes   answers your purpose.

Thanks, Lalit