demand management roles

[vajpayee]

what is the difference between demand user and demand manager roles

[Vivektietsood]

demand_approver: Approves Demand

it_demand_manager: User who manages the inflow, screening and facilitates the prioritization of IT demands

it_demand_user : User who can  create the IT demands in the system. Demand can be strategic or operational

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[Tejal Zete]

Hello,

The short answer is that a Demand User (the it_demand_user role) can't do much, beyond creating draft demands, and viewing or adding work notes to demands created by other people.

Last I read, the way that licenses for the ITBM applications (like Demand and Project Management) are sold, you basically have two tiers of authorized users:

1. it_project_manager (i.e. PM)

2. it_project_user

The it_project_manager role automatically inherits the it_demand_manager role. So Out of the Box (OOTB), ServiceNow assumes that you will want your PM types to be able to have full view and update access to the demand record.

The it_project_user role does NOT inherit any demand specific roles. It looks like OOTB the only thing the it_project_user role sees for demand is the Self-Service > Create New and Self-Service > My Demands modules. This user can only view the demands that they created, and they can mostly only edit those demands while they are in a "Draft" State. Once the demand is pushed forward to the "Submitted" State, the form is almost 100% read only for this user role.

OOTB, users with the it_demand_user role will see the same Self-Service modules as the it_project_user role, and will also see a few of the modules under the Demand application. But Demand Users do have some additional access, because they are able to view all of the demand records, and not just the ones that they created. Demand users can also create a new demand, and fill out the form. But as soon as the demand is submitted/moved past the "Draft" State, it becomes mostly read only for the demand user, just like it does for the project user role.

So both of these lower roles are able to create and submit draft demands, and the demand user is able to view all of the demands in the system. But making updates after the "Draft" State requires the it_demand_manager role, which will be inherited automatically by any PMs with the it_project_manager role.

Mark it correct or helpful if it helps you.

Regards,

Tejal

[Swapnil Soni1]

Hi,

The short answer is that a Demand User (the it_demand_user role) can't do much, beyond creating draft demands, and viewing or adding work notes to demands created by other people.

Users with the demand manager role can create, view, and modify demands using the Demand Management application.

You can also approve demands and create the following artifacts from the approved demands:

• Project
• Change
• Enhancement
• Defect

Both demand_ user and demand _manager are legacy roles replaced by it_demand_user and it_demand_manager. You should only use the demand roles starting with "it_".

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Thanks

[Miguel Donayre]

This is not correct - Both demand_ user and demand _manager are legacy roles replaced by it_demand_user and it_demand_manager. You should only use the demand roles starting with "it_".

The demand_user and demand_manager roles are still VERY important roles within the system. In fact, both it_demand_use and it_demand_manager roles have those two roles nested in them. 

If you took look at  demand_user and demand_manger roles, you can see they also have nest roles that it_demand_user and it_demand_manager do not have. There are also some validation scripts that look for those two roles. 

Yes, best practice is to use the "it_demand_user and manager" roles but if you want a granular level control on just the demand application with ACL you will need to use the demand_user and demand_manager roles.

Please do some more research before saying they are legacy roles and they have been replaced. They have not been or will not be replaced in the future.

[Vivektietsood]

I wrote an article on demand management:

https://community.servicenow.com/community?id=community_article&sys_id=880db94a1bde58d0d2ccea89bd4bcb71

There is a discussion on roles also.

Please mark correct or helpful.