Hello,
I have a couple questions about Assessments in Demand, as I've started working with this application.
Retaking Assessments
It appears if a Demand is deferred, and then marked incomplete to set the state back to Draft, that assessment metrics are not reset. Once the Demand moves to the Screening state (for the second time), the new assessment values are averaged into the previous assessment values.
- Setting the values back to zero in the Populate Metrics Results business rule does NOT reset the values. It still averages all of the scores.
- Attempting to delete the previous assessments via deleting assessment results from the Assessment Results related list on the Demand does not reset the metrics.
Is there a simple way to reset the metrics if we want to retake the assessments? Or do we need to cancel and recopy existing data to a new Demand (similar to how Copy New works for change tickets)? Or something else???
Allow Retake Checkbox
On the Assessments->Metric Definitions->Type form there is a checkbox called Allow Retake. The box is checked, but assessment takers cannot retake the assessment after it is submitted. So what does this box do?
Thank you in advance!
Laurie
Hi Lauri,
I had the same issue and I think I found the solution.
I expect that your system time format is not "YYYY-MM-DD".
Because in the OOTB ui page "Assessment_list" the query is: gr.addQuery("due_date", ">=", gs.now());.
However, this will compare a "YYYY-MM-DD" format with another one and therefore sometimes works and sometimes it doesn't.
Therefore you need to change line 42 to gr.addQuery("due_date", ">=", gs.nowNoTZ());
This worked for me.
I will create a Hi ticket for it, so hopefully ServiceNow can pick it up in a fix.
