Difference between releases and release management

[Madhu12]

What is the difference between releases and release management and for what purpose we are creating it under a release

[Alok Das]

Hi Madhu,

Kindly go through the the below link (Docs of London Release), Hope you will get the answer which you are looking for

https://docs.servicenow.com/bundle/madrid-it-service-management/page/product/release-management/concept/c_ITILReleaseManagement.html

Mark my asher correct If I was able to help you,

Regards

Alok

[skobel]

Hi, does ServiceNow have a full process document for Release Management?

[Alok Das]

https://www.servicenowelite.com/blog/2016/10/23/release-management

https://youtu.be/4vgIdCIfaXU

I believe above links would be helpful for you.

[Snehal Pawar · Accepted solution]

Hi,

Releases:-

Releases are created by a product owner and contain user stories, sometimes from multiple products, that form the release backlog.

A release is bounded by start and end times and is used to organize the effort of the release teams working on user stories. Typically, the product owner creates the release teams and decides when the release is complete enough for delivery to a customer. A release can use multiple teams.

Release Management:-

The Release Management application handles releases using the task record system. Each planned feature is generated through various means as a task record, populated with the pertinent information in individual fields. These tasks can be assigned to appropriate release management team members, who deal with the tasks as appropriate until the release has been properly deployed.

Release Management can be effectively used to coordinate releases as a vehicle for planning releases, composed of individual features. Once a release is finalized, a Change Item can be generated (using a custom-built UI Action), allowing the implementation and deployment of a release to be handled within the change management process.

Thanks,

Snehal.