Does business rules still fire when creating a project from template?

Patrick DeCarl1 · ‎09-29-2016

I have a simple insert business rule with no condition on project table that doesn't get fired if user created a project from template. Is this by designed or bug?

arun_vydianatha · ‎10-02-2016

Hi Patrick

The BRs don't fire while creating projects from templates. The reason why we have turned off is - if template is too big, our recalculation BR fires on insert of each task and the whole system might end up spinning for lot of time.

So we had turned it off by design.

Thanks,

Arun

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Chuck Tomasi · ‎09-29-2016

Business rules get triggered on database operations. The limiting factor is the condition. There may be a condition on the business rule that says "don't run if this is being done from a template."

I recommend turning on business rule debugging *System Diagnostics> Debug Business Rule (details)" and try it again, then observe the output at the bottom of the screen to see which rules ran, which were skipped, etc.

Debugging Tools Best Practices - ServiceNow Wiki

Patrick DeCarl1 · ‎09-29-2016

Hey Chuck,

This BR is custom and has no condition. It's on insert and after.

Since the Template code is SNC, are you able to see if they have setWorkflow(false) on insert?

Chuck Tomasi · ‎09-29-2016

This BR is custom and has no condition. It's on insert and after.

Doesn't matter.

Since the Template code is SNC, are you able to see if they have setWorkflow(false) on insert?

Not that I know of. That would break all kinds of things.

What did you see in the log after applying the template and saving the record?

Patrick DeCarl1 · ‎09-29-2016

Only display BRs are trigger. No before or afters. debug output below.