Does business rules still fire when creating a project from template?

Patrick DeCarl1
ServiceNow Employee
ServiceNow Employee

I have a simple insert business rule with no condition on project table that doesn't get fired if user created a project from template. Is this by designed or bug?

1 ACCEPTED SOLUTION

arun_vydianatha
ServiceNow Employee
ServiceNow Employee

Hi Patrick



The BRs don't fire while creating projects from templates. The reason why we have turned off is - if template is too big, our recalculation BR fires on insert of each task and the whole system might end up spinning for lot of time.



So we had turned it off by design.



Thanks,


Arun


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11 REPLIES 11

Did you save/submit the form yet? This looks like what happens when you just load the form. I don't see any sign that the record was inserted in to the database yet. Please let me know if I missed a step somewhere.


Yes. Audit history shows the insert.



Steps to follow:


Create new under project,


Click the here from (To create project from a template clickhere.)


Select project template


Then click okay.


The form gets inserted and redirect to form.



Only display BRs are fired.


OK Patrick. Thanks for the details. I did this and created a very simple after/insert BR on pm_project that displays a welcome message and never got the message from template. It works fine if i just save a new project record. Very odd. Time to call support on this one.



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Contact Support | ServiceNow


arun_vydianatha
ServiceNow Employee
ServiceNow Employee

Hi Patrick



The BRs don't fire while creating projects from templates. The reason why we have turned off is - if template is too big, our recalculation BR fires on insert of each task and the whole system might end up spinning for lot of time.



So we had turned it off by design.



Thanks,


Arun


Arun,



Thanks for the answer and to confirm my guess.