DPM: Issue or "Bug" with "Needs Attention Attributes"

[Robin J_]

Hello Community!

I have been digging deeper into "Needs Attention Attributes" on the Digital Portfolio Management Workspace. I have also used this KB: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1519343

The issue I have is that both Inputs (grAttrib + grSolution) seems to be empty which are utilized by OOTB Script Include (DPMNeedsAttentionUtilsSNC).

OOTB it is configured this way:

The query itself here is OK, but the issue is that both (grAttrib + grSolution) are empty when adding new Solution Cards. This results in that I get ALL incidents no matter which Solution, the only thing which matters is the "query". This seems in my head to be a "bug" OOTB.

I for example tried customizing and logging the variables (grAttrib + grSolution):

It shows clearly that these to variables looks to be empty:

This results in the query to apply to ALL solution cards:

Any ideas? I also created a Support ticket, but thought I could also post this on the Community!

- Robin

[Robin J_]

I did not find any label for Digital Portfolio Management, so please feel free to move it if any community mod can do that to the correct place 🙂 

[mikehall · Accepted solution]

Hi Robin,

This has been confirmed as a new product defect on the homepage.  I found your case task and messaged the TSE to route it to our team for remedy.  If all goes well, there will be a fix in the August release of DPM.

As a work around, if you click on the card to view the solution (aka the service, offering, etc), you will see the correct Needs Attention numbers in the right side panel.

I authored that KB btw, so if I can be of any help with NA, please ask!

Mike

[Robin J_]

Good to hear that there is a good reason behind this! Thanks for letting me know I will then note that down and look for fix / new release of DPM 😀

[Natalie H]

Hi Mike,

Do you have a known error record for this bug?

I'm seeing similar however Critical and Major Incident works ok either from homepage or on Needs Attention in the right side panel. 

However Outage doesn't return any results either on homepage or Needs Attention. I have two outage records that meet the query condition, and are raised against the App Services related to the Service Offering. I can't get the records to display in either homepage cards or Needs attention panel. Outage type is Degradation in one example and Outage in another. 

Do you have any documentation on the requriements for an Outage to be displayed, or is this linked to the known error also? 

Thanks.