On the Backlog tab of an EAP ART there are these measurements:
- Capacity utilized
- Total points
- Completed points
We are looking for documentation or an explanation of the formulas that are being used to derive those numbers. We did not find anything in our search of ServiceNow product documentation.
@Scott Townsend1 Our organization reached out to our Impact team and Jeremy Mandle suggested to tag you.
Thank you
