error: "You do not have access to any breakdown element for the selected breakdown"

[AS363]

I am facing an error "You do not have access to any breakdown element for the selected breakdown" for Dashboard for only one user. Everyone is able to see the elements, however only for one particular user, the error is pinned at the top.  Already cross-checked all roles of the users in same group, ACLs on the tables. Please suggest solution.

[Alberto Consonn]

Hi,

this official article will support you to identify the root cause and fix the issue:

https://hi.service-now.com/kb_view.do?sysparm_article=KB0718630

If I have answered your question, please mark my response as correct and/or helpful.

Thank you very much

Cheers
Alberto

[AS363]

There is nothing mentioned in pa_dimensions_acl_elements, yet the user is still facing the same error message.

[Alberto Consonn]

There must be something strange in this specific user which give the conflict.

As I can't reproduce it in my PDI, I suggest you to read carefully the official documentation below maybe trying to change the role restriction in different ways and see what is going on:

https://docs.servicenow.com/bundle/orlando-performance-analytics-and-reporting/page/use/performance-...

Hope this can help you.

If I have answered your question, please mark my response as correct and/or helpful.

Thank you very much

Cheers
Alberto

[froehre31]

This seems to have happened with the Orlando version.  The error was not present before the upgrade.  I don't have permission set on any breakdown (just at the dashboard level). @Adam Stout Have you heard any issues on this error?