Error while accessing Financials in project workspace

[SuneerS]

Hi,

The project managers are unable to generate labor costs for the resources assigned on their project plan. While investigating, we see that the system log showing the following error while PMs accessing the financials section of their project workspace.

Are they related to the generate labor cost issue or could it be something else? 

Can you help me investigate to find the root cause of this error: 

Level	Message	Source
Error	PlanningItemFinancialsIntegrationHelperAPI: No planning entity defined for the given execution entity: rm_story	sn_invst_pln
Error	PlanningItemFinancialsIntegrationHelperAPI: No planning entity defined for the given execution entity: rm_story	sn_invst_pln
Error	PlanningItemFinancialsIntegrationHelperAPI: No planning entity defined for the given execution entity: rm_story	sn_invst_pln
Error	PlanningItemFinancialsIntegrationHelperAPI: No planning entity defined for the given execution entity: rm_story	sn_invst_pln
Error	PlanningItemFinancialsIntegrationHelperAPI: No execution item defined for the given planning item: pm_project	sn_invst_pln

We are running the zurich release of the ServiceNow. 

The following applications/ plugins are installed for SPM: 

Portfolio Planning (App id: sn_align_ws)
Strategic Planning (App id: sn_apw_advanced)
Financial Management For SPM (Plugin id: com.snc.financial_management_for_spm)
Portfolio Planning (App id: sn_align_ws)
Investment Funding (App id: sn_invst_pln_v2)
SPM Planning Attributes Core (App id: sn_plng_att_core)
Digital Portfolio Management (App id: sn_dpm)
Project Workspace (App id: sn_pw)
Goal Framework for SPM (App id: sn_gfa)
Strategic Spend Tracking for PPM (App id: sn_ppm_sst)
Export to PowerPoint for Strategic Portfolio Management (App id: sn_ppm_ppt_export)
Idea Manager Dashboard (App id: sn_ppm_imd)
Scenario Planning for PPM (App id: sn_pw_scenario)
Data Separation (App id: sn_ds)
Resource Management Workspace (App id: sn_rm_ws)
Financials Core (App id: sn_invst_pln)
Strategic Spend Tracking for PPM (App id: sn_ppm_sst)
sn-cwm-agile (App id: sn_cwm_agile)
Collaborative Work Management (App id: sn_cwm)

[VinothiniA]

Has this issue resolved ? I am also facing the same issue...

Thanks,

Vino

[Namita Mishra]

Hi @SuneerS ,

Just curious to know if you have logged a support issue for this scenario?

If you have got a response, please share.

Thank You!

Namita Mishra

[SuneerS]

Hi @Namita Mishra 

I did raise a support case for this issue and it is currently being investigated by ServiceNow support team.  Am eager to know the resolution as this could become a potential blocker for the rollout planned for our team. Happy to support any investigation or if you need any additional details.